Local authorities should be commended when they act upon ombudsman recommendations instead of just being reprimanded for poor performance, the Local Government Ombudsman (LGO) has said.
Speaking to the Parliamentary and Health Service Ombudsman, Rob Behrens, in a podcast, Michael King said the purpose of an ombudsman was not just to provide justice for complainants but also to help local authorities improve their service.
Mr King explained one way of doing this was to highlight councils that have dealt with complaints well.
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