In the London School of Economics report, ‘The future social housing provider’, a rather astute university researcher is referenced. ‘Predicting how associations will use AI is like trying to predict what websites would eventually exist in a pre-internet age.’

And therein lies the rub. We know artificial intelligence or AI’s ability to cross reference data and spot patterns will have untold benefits for the social housing sector. Applications with the ability to predict issues with a boiler or perhaps identify which tenants will need more support with managing payments are already under development. But we simply do not yet know all the uses of this powerful technology.