Andrew Larner
Learning from Redcar and Cleveland
There is now a unique 'zero-day, zero-trust' technology capable of cyber-defence on day zero when the virus is first released - and iESE is inviting councils to get in touch if they want to become a trial site, says Dr Andrew Larner.
Riding the public sector transformation wave
Local government may seem like a plane running on fumes, but #OurDay made clear that local public services are run with passion and determination, writes Dr Andrew Larner.
What price dignity?
iESE’s Andrew Larner looks at the impact of its Care Funding Calculator and asks what a fair price for a bespoke care package is today?
Data changes pose imminent challenge to every council
The new General Data Protection Regulation comes into force in May this year – presenting yet another challenge to the way authorities manage and share people’s information.
Is mananging behaviour the key to our resolutions?
As it’s my first column of the new year, it would seem remiss not to talk about behaviour change. It’s the time of year we all think about our behaviours and how to improve them. That’s the nature of resolutions, no?
Put failure demand on the radar
Dr Andrew Larner examines how customer satisfaction is directly linked to councils’ employee empowerment.
At last – one place to benchmark transformation
Andrew Larner explains iESE's single model for transformation
Modelled on past success
In their quest to improve efficiency, many councils are introducing radically-different business models says Andrew Larner.
