Gary Bell
Understand your data to help tackle the Universal Credit challenge
Universal Credit, the flagship reform of the benefits system, was introduced to make welfare payments easier for local authorities and social housing providers.
A holistic view of citizen debt is crucial to collection
Many councils are now writing off huge amounts of debt as they lack the resources to follow collection through to payment. Gary Bell believes councils can better collect the large sums of money owed to them.
The new era of service delivery
Transformation is not a buzzword, nor is it a passing fad, writes Gary Bell.