Mary Harpley
Hounslow LBC is covering all of the bases
Councils’ strategies are ranging from managing demand and shifting contact channels, to moving to smaller and cheaper offices, pulling services in-house, and setting-up commercial operations to generate income. Cllr Steve Curran and Mary Harpley explain Hounslow LBC’s multi-faceted approach.
Crossing into new territory
Mary Harpley and Gillian Norton explain how they are working to create an integrated care organisation within Hounslow.