Nigel Lynn
Channeling customer excellence
Nigel Lynn asks why local authorities can’t adopt the John Lewis principle when it comes to offering their residents the height of customer service.
It’s about details, details, details
A strong, flexible team is key in any successful organisation – and as the sporting world has shown, local authorities can learn much from the spirit and dedication of some of the UK’s finest. Nigel Lynn explains
Put your trust in the right data
Nigel Lynn comments on the importance of thoroughly-checked local statistics – and a willingness for councils to actually act on them
Connection problems
Digital transformation is helping to revolutionise the way many older people live, but Nigel Lynn warns those offline are at serious risk of being left behind
Harder, better, faster, stronger
Local government has barely scratched the surface on digital opportunity and must wise up to the innovation on offer, says Nigel Lynn
