Creating a compassionate council

By Robert Moran | 22 May 2019

When I speak to new starters, among my well-rehearsed stock phrases, I usually say that working in public services is an alchemy of head and heart – business efficiency but delivered with a large dose of human empathy.

This is often met with respectful wariness, but I sense that there is a growing recognition of the skills needed to meld the two elements so that ‘quality services’ means being both cost-effective and achieving a caring outcome. In this context I am continuing with my efforts to ensure that Elmbridge BC is truly a compassionate council.

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