Designing the future of care systems

By Dr Andrew Larner | 13 July 2021

During the pandemic we have all learned that working online is more than just moving the existing processes online. How we work and even what we do needs to be designed for the medium.

We recently supported a design workshop with a number of authorities and the consensus was very clear that design methods have come on leaps and bounds in placing the customer at the centre, some are less effective at determining whether we have built the future we need.

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