If you're going to engage you've got to mean it

By Heather Jameson | 18 September 2019
  • Heather Jameson

Researching for this week’s Data and Digital supplement was fascinating – not least because the word 'digital' has been contorted and amended to mean all things to all people.

Ask a council if they are doing digital transformation – another hijacked term – and the response will be anything from installing a new IT system to a serious technical revolution. But, mostly, there is widespread recognition that few are doing this as well as they could.

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