I have a firm belief that there is no such thing as a ‘frontline’ or ‘back office’ service. The work of all of our teams has to be about delivering the services that our residents need, whether we are the people they see or speak to when they contact a council service, or the person behind the scenes making sure that money is in the right place or the computer is working.

In my role as director of information and telecommunications technology I make sure I take time to listen to residents at first-hand and experience the work of services across the council.