New technology offers staff skills development opportunities

By John Wybrant | 24 October 2017

The emergence of robotic automation, machine-to-machine communication and artificial intelligence (AI) across local government should come as no surprise. Data volumes are growing exponentially and by deploying these technologies to navigate and manage it, there is the potential for councils to significantly speed up service delivery, reduce human error and free-up employees to focus on front-line services, which are under increasing pressure from budget constraints and citizen demand.

Adoption is well underway. Councils are trialling chat bots that use AI to handle basic customer service queries and a growing number of authorities are looking to implement robotic process automation (RPA) across their back-office services. In a survey of 134 local and central government decision-makers, carried out by Arvato in collaboration with iGov last summer, over half of the respondents said their organisations had started to explore using RPA.

Want full article access?


Receive The MJ magazine each week and gain access to all the content on this website with a subscription.

Full website content includes additional, exclusive commentary and analysis on the issues affecting local government.

`

Already a subscriber? Login

HR Digital Skills
Top

Coronavirus Update

x

In light of the ongoing coronavirus crisis, some of you may not be able to receive your copy of TheMJ magazine. If you’d like to change your delivery address, please contact our subscriptions department at customer@hgluk.com
Read The MJ for free

OR
Keep up to date by subscribing to our daily newsletter

theMJ products