Outsourcing blamed for bin complaints increase

By Laura Sharman | 23 August 2017

The outsourcing of waste collections by councils in England has led to an increase in the number of complaints being upheld by the ombudsman, a new report has warned today.

Four out of five complaints made about waste and recycling services to the Local Government and Social Care Ombudsman last year were upheld - up from three out of five the year before.

Want full article access?

Receive The MJ magazine each week and gain access to all the content on this website with a subscription.

Full website content includes additional, exclusive commentary and analysis on the issues affecting local government.


Already a subscriber? Login

Business Environment Local Government Association Waste Ombudsman