Title

Milton Keynes is one of the fastest growing communities in the UK. We are young, innovative and ambitious, an ‘international city of the future.' Our ambition for Milton Keynes Council is that it should be one of the top ten best run and most successful councils in the country. The ultimate aim is to deliver improved outcomes for our citizens and businesses. We have seen a steady improvement in our service provision and the way we engage with customers, residents and local businesses.

We are seeking an Assistant Director to join our ambitious team and lead the way on transforming how we communicate and transact our business. This is an exciting brief and will cover all services and departments of the Council. You will be expected to innovate and introduce new delivery channels, make the very best use of technology and pioneer the techniques that will make us best in class in our customer and public interactions.

The role:

* Leadership and management of all the Council's customer services functions, covering a wide range of service areas.

* Full project life-cycle from developing the strategy and business case through to implementation.

* Wider corporate management responsibility as Assistant Director and part of the Council's leadership team.

The candidate:

* Proven ability to deliver results in a high transaction, public facing service environment.

* Experience of managing teams and delivering change in a fast moving political environment.

* A demonstrable understanding of customer service best practice and experience of introducing and managing high quality customer access across multiple services.

To apply: Please download and complete an application form available at this link.

Closing date for applications: Tuesday 8th May 2012.