Whether you have driven transformational change in the private or the public sector, you have translated possibilities into processes and practices that support extraordinary customer service. In this new leadership role, you will influence the organization by driving a service innovation strategy that will fundamentally change how Peel Region serves both internal and external customers across all lines of business.
The Region of Peel serves 1.3 million residents and approximately 88,000 businesses in Brampton, Caledon and Mississauga. Situated in the heart of southern Ontario’s major urban centres, Peel Region is the second largest municipality in Ontario. Once primarily a rural area, the Region is now a dynamic blend of urban, industrial and residential areas that continues to attract new residents, businesses and visitors to one of Ontario’s most diverse and vibrant areas in terms of its geographic settings, attractions and its wide choice of liveable communities.
Reporting to the Chief Administrative Officer, as a member of the Executive Management Team, your leadership will guide three groups: Service Peel & Digital Strategy; Information Management and; Information, Systems & Technology Services. A strategic partner with operational unit leaders, your innovative planning through technology tools and solutions will influence the entire Peel Region workforce. You and your teams will use broad-based business analytics to identify customer service enhancements. You will formalize governance & decision making authorities, establish clear mandates and performance expectations while clarifying roles, responsibilities & reporting relationships. Leading the IM/IT transformation agenda and ensuring its alignment to the end-state vision, including identifying and addressing cultural, system, process and structural issues will be an immediate priority for you.
In addition to a post graduate degree in a related discipline, you have at least 10 years of progressive management and leadership experience executing complex and transformational initiatives and implementing digital services in a large, complex, multi-stakeholder organization.
To explore this opportunity further, please contact Margaret Vanwyck in Odgers Berndtson’s Toronto office at 416-366-1990 or submit your resume and related information online at http://www.odgersberndtson.ca/en/careers/12070
