WHITEHALL

Digital standards drive launched

New standards designed to improve the quality of council services delivered digitally will be launched at the end of this month.

New standards designed to improve the quality of council services delivered digitally will be launched at the end of this month.

They have been modelled on the Government's 18-point Digital Service Standard and a draft is currently out to consultation.

It is hoped that all local authorities will sign up to the standards, which will cover the increasing number of digital services they now deliver, such as paying council tax bills online.

Speaking yesterday, Cabinet Office minister Matt Hancock said: ‘Digital services are transforming the way we deliver services and interact with citizens.

‘Local government is often at the forefront of these interactions so it is important the councils continue to embrace digital.

‘The Government Digital Service will continue to work together with councils to create better local services for people across the UK.'

Comments on the draft standard can be made via this link.

WHITEHALL

Keeping a neighbourly eye on care

By Ann McGauran | 25 April 2025

The Government is committed to creating a neighbourhood health service, but some local places have worked on this agenda for years. What are the lessons so f...

WHITEHALL

Geography of power: Relocating Whitehall to the regions

By David Werran | 24 April 2025

The political and economic case for an exodus from Whitehall to regional hubs is compelling and could become the catalyst for meaningful civil service reform...

WHITEHALL

What radical reform looks like

By Professor John Denham | 24 April 2025

There are practical and radical ways to change the way England is governed and make better use of public money. John Denham says now is the time for minister...

WHITEHALL

Reforming and transforming

By Heather Jameson | 24 April 2025

As councils rush towards reorganisation, what are the lessons from past redesigns? Heather Jameson reports from a webinar hosted by Penna, CIPFA and The MJ –...

Popular articles by MJ reporter