Title

WORKFORCE

Director of Customer Service & Transformation

The Director of Customer Service and Transformation will have wide reaching responsibilities across communications and community engagement, service transformation and some specialist trading services.

Creativity, Resilience & Delivery

Cambridgeshire is a world beater, competing on the global stage and one of the main drivers of the UK economy. We are one of the fastest growing counties in the country and have a challenging and demanding agenda ahead of us to deliver growth. At the same time we must retain focus on our core business and organisational values, and our corporate identity.

With all this change we need a top team with the talents to make sure that Cambridgeshire delivers its agenda, retains its competitive edge, and continues to be a great place to call home for the diverse communities we serve.

The Director of Customer Service and Transformation will have wide reaching responsibilities across communications and community engagement, service transformation and some specialist trading services. The role also extends to working very closely with, and in support of, the Chief Executive, for business planning, high level negotiations and developing effective solutions for business critical agenda items. In essence, you will be acting as an assistant chief executive with additional responsibilities including the client side role with LGSS, our support service vehicle developed with our partners in NCC. Delivering this agenda will involve working with the widest possible range of partners from Government, health, education and business sectors.

We are looking for high calibre leadership together with a broad spectrum of skills, experience and capabilities to continue our reputation for creative and innovative approaches to achieve results. You must be highly credible in the eyes of councillors, business leaders and other key partners.

In this high profile role you will have the opportunity to make new things happen, whilst developing a new range of skills across a wide range of critical services in some of the most challenging times.

To apply, or for further information click here

For a confidential discussion contact David Slatter on 0121 644 5704 or Philip Emms on 0113 205 6078 at our recruitment partners GatenbySanderson

WORKFORCE

Rewired Budget

By Jonathan Werran | 29 October 2026

Reflecting on the Budget and the fiscal devolution roadmap, and looking ahead to the Rewiring the State Delivery Plan, Jonathan Werran concludes ‘there is a ...

WORKFORCE

Councils and AI: The future is now

By Eddie Copeland | 29 October 2026

If councils want to make the most of AI they need to start thinking longer term, says Eddie Copeland.

WORKFORCE

Put people, prevention and place at the centre

By Alison Barker | 27 October 2026

The message from senior officers’ group Solace is clear: adult social care reform, neighbourhood health and devolution must be treated not as separate agenda...

WORKFORCE

Devolution that delivers for children and families

By Jo Casebourne | 27 October 2026

The success of devolution should not be judged only by the powers transferred or the structures created, but by whether children’s lives improve as a result,...

-->