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Sponsored by: The efficiency agenda now underpins both budget planning and the transformation of service delivery. The award category judges will focus on authorities that have best used the efficiency agenda to achieve customer-centric service transformation as well as genuine back office savings. They will be looking for examples of innovation, commitment and good project planning that has led to service improvements and reductions in overheads. Capita is the UK's leading business process outsourcing (BPO) and professional services company. We support, transform and manage our clients' administration and customer services to meet the expectations of their customers and communities now and in the future. We are a flexible, committed partner to our local and central government clients, working with them to deliver high quality, modern services to their customers and communities. We focus on achieving measurable step changes in service delivery - increased efficiency, quality and accessibility. Our skills lie in re-engineering and improving processes, harnessing the most appropriate technology and introducing new ways of working. We can transform and deliver the essential support functions common to most organisations. Our expertise comprises customer contact services, back office administration, human resources, treasury and financial services, information technology and software services, strategic support and property consultancy. Our goal is to make a difference, whether we're delivering one discrete service or playing a major role in transforming or setting up an entire organisation or function. We have grown since our formation in 1984 and now have over 26,000 staff working across our network of business centres in the UK, Ireland and India. Our overriding aim is to build a sustainable business that delivers value to all our stakeholders, primarily our clients, employees and shareholders. Download a Word entry form here Click here to download a sample entry from last year Back to the MJ Awards Home

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Efficiency Achievement of the Year

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