Northgate Public Services is claiming a resounding success in migrating all 170 of its local authority clients who use revenues and benefits systems to more user-friendly, browser-based forms.

Moving to a fully transactional web-based, front-end from traditional database forms has increased the speed at which staff handle inquiries and improved services for users. Sue Holloway, director of local government said: ‘At a time when organisations are attempting to do better for less, it's great news to see positive results which benefit authorities.'