The Government's new Warm Homes Plan sets an ambition for a standard heat pump to be installed within three days of an approved quote from an installer. But this is just one piece of a wider puzzle.
Nesta's new research shows that the journey to installation is rife with overly-restrictive permissions, approvals and bureaucratic red tape that consumers – most of them not heating experts – must understand and muddle through before they are often faced with hidden charges and delays.
