Title

HOUSING

Ombudsman reports improvement in housing complaints

The Housing Ombudsman’s 2024-25 Annual Complaints Review reveals social landlords are starting to handle complaints better, even as volumes continue to rise.

By William Eichler | 23 September 2025
© Clare Louise Jackson/Shutterstock

The Housing Ombudsman's 2024-25 Annual Complaints Review reveals social landlords are starting to handle complaints better, even as volumes continue to rise.

Overall maladministration fell by two percentage points, with complaint handling down 7% and anti-social behaviour fault handling down 9%.

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Popular articles by William Eichler

  1. Cheshire and Warrington to get first elected mayor under devolution deal
  2. NAO: Children's residential care market failing
  3. Councils back Right to Buy reforms but seek more flexibility
  4. Reform UK plan to overhaul LGPS sparks backlash
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