Councils agree 'zero tolerance' of abuse and assaults on staff

By Martin Ford | 14 March 2019

Workers for a major council outsourcing company have suffered 350 incidents of physical assault, abuse and threats in the past year, new figures have revealed.

Serco workers at leisure centres and call centres have been abused and threatened, including with knives and a gun, while street cleaners and traffic wardens have been physically assaulted, in addition to suffering verbal abuse.

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