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Radically changing how we deliver services for our customers is serious business.

Meeting our customer expectations is not enough. Exceeding them is where we need to be. To achieve this, you will be excited by the opportunity to redesign our services involving customers in the process.

As someone who is tech-savvy, dedicated to delivery and passionate about outcomes for people you will already understand the exciting opportunities that lie ahead for customer services.

This is a real opportunity for those who get excited about what we can do and the difference we can make. It's a hard slog, but your panache, leadership and innovative streak will bring us on in leaps and bounds.

It is important that you understand how a large, complex organisation works. You should be resilient – this isn't easy. And most of all, you should understand how to get the most out of our staff.

If you are interested please contact 0121 644 5710 or visit this link.