2025 was supposed to mark the start of an AI transformation in public services. The Government's ‘AI Opportunity' goals were clear: integrate AI to find efficiencies and productivity gains and become a global AI leader. But while the technology might be ready, the ‘social license' to use it is missing.
Our recent polling shows the UK public is deeply divided: 41% view the use of AI in the public sector as ‘dangerous or unproven', compared to just 29% who see it as transformative. People are most worried about algorithmic over-reliance (45%), inaccuracy and data privacy.
