Title

WORKFORCE

Head of Customer Service

This pivotal role will be at the heart of delivering our five promises. You need an exemplary track record of capturing customer insight, learning key lessons, and using them to inform service delivery.We're open to new ideas, models and technologies; if this is your world, talk to us.

Our commitment to create opportunity for the people of Basildon is underpinned by five promises.

Now we are ready to make one more. For those who lead our programme of change and deliver for our local people, we promise an opportunity for personal development and the chance to cement your professional reputation as a talent to watch.

To find out more visit our website or contact Terry McDougall at SOLACE Enterprises on 0845 601 0649.

Closing date: 19 December 2012.

 

WORKFORCE

A landmark judgement for Sandwell's children and families

By Emma Taylor | 18 December 2025

Sandwell’s ‘Good’ rating by Ofsted is the result of sustained leadership, stronger partnerships and effective governance between the children’s trust and the...

WORKFORCE

Pillars that unlock purpose, unblock barriers

By Andy Begley | 18 December 2025

Andy Begley lays out the four pillars he believes are essential to accelerating transformation – showing why real progress depends on borrowing the best idea...

WORKFORCE

Now is your time to influence Census 2031

By Jason Zawadzki | 17 December 2025

Jason Zawadzki says that by responding to the consultation, the sector can ensure the Census 2031 will provide the most useful information to inform pivotal ...

WORKFORCE

Five lessons to usher in Total Place 2.0

By Stephen Taylor | 16 December 2025

Stephen Taylor welcomes the launch of place-based budget pilots across five mayoral authorities. Drawing on fresh insights from this year’s Total Place-style...