Title

WORKFORCE

Head of Customer Service

This pivotal role will be at the heart of delivering our five promises. You need an exemplary track record of capturing customer insight, learning key lessons, and using them to inform service delivery.We're open to new ideas, models and technologies; if this is your world, talk to us.

Our commitment to create opportunity for the people of Basildon is underpinned by five promises.

Now we are ready to make one more. For those who lead our programme of change and deliver for our local people, we promise an opportunity for personal development and the chance to cement your professional reputation as a talent to watch.

To find out more visit our website or contact Terry McDougall at SOLACE Enterprises on 0845 601 0649.

Closing date: 19 December 2012.

 

WORKFORCE

Total Place and financial flexibility is back on the agenda

By Anna Randle | 10 March 2026

Ahead of New Local’s convention on place-based budgeting next week, Anna Randle says that if the approach is to truly deliver on its promise, it will need t...

WORKFORCE

Three wishes to transform children's care needs

By John Pearce | 05 March 2026

There are challenges endemic across children’s care nearly four years on from the MacAlister review, says John Pearce. Here, he focuses on three component pa...

WORKFORCE

Turbo-charging neighbourhood health

By Nick Kemp | 04 March 2026

Cllr Nick Kemp says three fundamental shifts are needed in order to get serious about neighbourhood health in the North East.

WORKFORCE

How Brent LBC is future-proofing services

By Shafiq Kazi | 02 March 2026

What started as a technical improvement to transform payment processes at Brent LBC quickly became a cultural one, providing tools that fit the way staff wor...