Title

WORKFORCE

Head of Customer Service

This pivotal role will be at the heart of delivering our five promises. You need an exemplary track record of capturing customer insight, learning key lessons, and using them to inform service delivery.We're open to new ideas, models and technologies; if this is your world, talk to us.

Our commitment to create opportunity for the people of Basildon is underpinned by five promises.

Now we are ready to make one more. For those who lead our programme of change and deliver for our local people, we promise an opportunity for personal development and the chance to cement your professional reputation as a talent to watch.

To find out more visit our website or contact Terry McDougall at SOLACE Enterprises on 0845 601 0649.

Closing date: 19 December 2012.

 

WORKFORCE

Dealing with LGR limbo

By Neil Merrick | 15 September 2026

Councils face renewed uncertainty over staffing, finances, contracts and long-term planning as ministers review local government reorganisation. Neil Merrick...

WORKFORCE

Future Forum Midlands: Council chiefs should only make an external case for cash

By Ann McGauran | 09 September 2026

Local authority chiefs need to make the case for more resources externally rather than within their own councils, a sector expert has said.

WORKFORCE

The local government reorganisation reset changes the recruitment brief

By Liam Young | 09 September 2026

Liam Young examines how councils can reset recruitment, retain talent and rebuild confidence after local government reorganisation uncertainty.

WORKFORCE

Knowing when to widen the lens

By Sophie Thornton | 09 September 2026

Sophie Thornton says Surrey’s LGR experience highlights the importance of early preparation, collaboration and flexibility in senior appointments.

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