Is AI a big opportunity or merely Big Brother?

By Michael Burton | 21 November 2018

Artificial intelligence could streamline the delivery of council services but are local authorities or indeed their residents ready for such change? A recent round table debate hosted by The MJ and Zurich Municipal examined these key questions as Michael Burton reports

Some of us recall 25 years ago attending seminars to be told about a new technology called ‘the internet’ and wondering what on earth it was and little realising how it would completely transform our lives both at home and work. Now we are on the verge of another industrial revolution, led by artificial intelligence (AI) and robotics, and wondering how this might equally change the lives of citizens. At a round table debate organised by Zurich Municipal at last month’s Society of Local Authority Chief Executives (SOLACE) conference a group of local authority chief executives and directors grappled with the implications and the risks of AI for their organisations and their residents.

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