The new Neighbourhood Guarantee is entirely sensible. Cleaner streets, filled potholes and other basic public services are all key visible services that the public use to judge their local area – and their council.
Satisfaction with road maintenance has collapsed, with some councils' own surveys showing figures languishing in the teens. Pothole compensation claims submitted to local authorities have jumped 91% in three years – from 27,731 in 2021 to 53,015 in 2024.
