Local government is undergoing some of the most profound changes in its history. Heather Jameson ...
The outgoing Local Government Ombudsman has warned local authorities they ‘cannot contract out ac...
Chief executives, directors and council leaders have been recognised in the New Year’s Honours li...
Vulnerable people are falling through the cracks of a fragmented health and social care system, t...
Ombudsmen have welcomed the Government’s proposed reforms to the ‘complex and fragmented’ complai...
As she steps down after seven years as Local Government Ombudsman, Dr Jane Martin reflects on the...
Complaints about the quality of home care in England have increased by 25% in the past year, new ...
Two west London councils failed to work together effectively to support a woman at risk of domest...
The proportion of complaints upheld by the Local Government Ombudsman has risen by 5%, according ...
The Local Government Ombudsman has issued a finding of ‘neglect – partially substantiated’ agains...
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