Title
SOCIAL CARE
Tips for the residential care top-ups
By Lisa Morgan | 14 January 2026
As care costs continue to increase, local authorities must ensure their top-up fee processes for people who need residential care are sound, lawful and well documented, says Lisa Morgan.
PEOPLE
Ombudsman chief executive announced
By Martin Ford | 05 March 2025
Julie Odams has been appointed as chief executive of the Local Government and Social Care Ombudsm...
LOCAL GOVERNMENT OMBUDSMAN
Ombudsman calls for more powers
By Martin Ford | 21 November 2024
The Local Government and Social Care Ombudsman has called for it to be granted further powers to ...
HOUSING
Council defies Ombudsman ruling
By Martin Ford | 13 November 2024
Leicester City Council has refused to pay compensation to a woman for providing unsuitable tempor...
LOCAL GOVERNMENT OMBUDSMAN
Councils 'struggling to cope' with complaints
By Martin Ford | 24 July 2024
A lack of resources is preventing local authorities from putting things right following complaint...
SOCIAL CARE
Care hit by lack of collaboration
By Martin Ford | 18 July 2024
A lack of collaboration between local government and health services is impacting on people’s car...
FINANCE
Don't throw out the rule book with the bath water
By Michael Burton | 05 December 2018
Like all complainants, the Local Government Ombudsman is both a nuisance and an asset, but his la...
FINANCE
Don't dump the rule book under pressure, LGO warns councils
By Chris Mahony | 04 December 2018
Councils have been warned not to let budget squeezes and disruption caused by change programmes t...
COMMUNICATIONS
The power of perceptions
31 October 2018
Managing perceptions and changing behaviour are set to become critical for councils – and Mark Fl...
LOCAL GOVERNMENT OMBUDSMAN
The sector's critical friend
By Martin Ford | 24 October 2018
Martin Ford talks to Mike King about his ombudsman responsibilities and the challenge facing loca...
WHITEHALL
Complaints increase while satisfaction drops
By Mark Conrad | 25 July 2018
Complaints to the ombudsman have increased by 3.5% while Smith Square data has revealed the lowes...
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