Ombudsman

By Martin Ford | 17 January 2023

Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed’ complaints proced...

ADULT SOCIAL CARE

Warning over 15-minute social care calls

By Martin Ford | 05 January 2023

Councils could be infringing social care recipients’ human rights, the sector's ombudsman has war...

HOUSING

Gove demands answers after maladministration findings

By Dan Peters | 03 January 2023

Michael Gove has demanded answers and action from Lambeth LBC and Birmingham City Council after t...

Ombudsman in fresh call for further powers

By Martin Ford | 15 December 2022

The Local Government and Social Care Ombudsman has said ‘injustices’ are going ‘unremedied’ due t...

LEGISLATION

Councils named and shamed by Housing Ombudsman

By Dan Peters | 13 December 2022

Some 19 councils have been named for being among the landlords with the highest proportion of hou...

HOUSING

Ombudsman's call for 'zero-tolerance' to damp and mould

By William Eichler | 05 December 2022

Social landlords should take a ‘zero-tolerance approach’ to damp and mould, the Housing Ombudsman...

ADULT SOCIAL CARE

Complaints matter more than ever

By Michael King | 26 October 2022

Local Government Ombudsman Michael King says that, while he is sympathetic to councils facing tou...

FINANCE

Cost of care driving complaints

By Martin Ford | 11 October 2022

Cost pressures are increasingly being cited in complaints about adult care services, a sector wat...

OMBUDSMAN

Council must 'urgently' improve complaints handling

By Martin Ford | 14 September 2022

A council has been told to ‘urgently’ improve its handling of complaints from the public.

OMBUDSMAN

Shropshire warned over slow Ombudsman response

By Mark Conrad | 26 August 2022

England’s local government’s ombudsman has warned Shropshire Council over slow response times to ...

Director - Governance

£76,134 – £88,571 (including car allowance)

As the Monitoring Officer you will work as part of the ‘Golden Triangle’ with the Head of Paid Service and s.151 officer Apply for this job

North Herts Council

Director Highways, Transport & Waste Management

up to £120k

There for Nottinghamshire. There for each other. There for you. Apply for this job

Nottinghamshire County Council

Deputy Director for Education and Inclusion

£110,000 - £120,000 & Benefits

Together, we’re shaping children’s education for the future Apply for this job

Oxfordshire County Council