Ombudsman struggles to allocate cases
OMBUDSMAN

Ombudsman struggles to allocate cases

By Emily Twinch | 17 December 2024

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

HOUSING

Borough's 'defensive complaints culture' criticised

By Martin Ford | 28 November 2024

A London borough has been accused of having a ‘defensive complaints culture’ by a housing watchdog.

HOUSING

Council landlords struggle with damp and mould

By Martin Ford | 16 October 2024

Seven councils have been named in a housing watchdog’s report on severe maladministration in damp...

HOUSING

'Painful' start to housing regulation

By Martin Ford | 25 September 2024

Councils will experience a ‘painful’ start to the new regime of social housing regulation, a seni...

HOUSING

Ombudsman takes councils to task over leaks

By Martin Ford | 11 July 2024

Twelve councils have been highlighted in a report detailing findings of severe maladministration.

HOUSING

Council appeared to be in 'crisis management mode'

By Ellie Ames | 20 February 2024

‘Multiple and repeated’ failures by Hammersmith & Fulham LBC left residents feeling ‘anything but...

HEALTH

Ombudsman calls for Royal Commission for social housing

By William Eichler | 23 January 2024

The Housing Ombudsman has called for the establishment of a Royal Commission to deliver a long-te...

WHITEHALL

Gove criticises 'unacceptable' maladministration findings

By Ellie Ames | 11 December 2023

Housing secretary Michael Gove has told three councils he will take a ‘personal interest’ in how ...

FINANCE

Incoming Ombudsman defends lack of experience

By Martin Ford | 19 September 2023

The woman due to become the new Local Government and Social Care Ombudsman has defended her lack ...

OMBUDSMAN

Getting the basics right

By Ann McGauran | 26 August 2023

Paul Najsarek says these may not be easy times for public services, but a focus by councils on co...

HOUSING

Stoke-on-Trent guilty of severe maladministration

By Martin Ford | 15 August 2023

Stoke-on-Trent City Council has received a severe maladministration ruling from the housing ombud...

frederica-diamanta

Director of Public Health

Up to £131k

Bradford has always been a proud and progressive place. Apply for this job

City of Bradford MDC

Chief Officer Housing Solutions and Homelessness

Up to £105,000 per annum

Home to just over 205,000 diverse residents, Westminster is a place of ambition and opportunity. Apply for this job

Westminster City Council

Head of Regeneration, Property and Local Economy

£76,211 - £89,527 per annum

If you want to make a difference in your next role this is one for you. Apply for this job

Bedford Borough Council

frederica-diamanta

Director of Public Health

Up to £131k

Bradford has always been a proud and progressive place. Apply for this job

City of Bradford MDC

Chief Officer Housing Solutions and Homelessness

Up to £105,000 per annum

Home to just over 205,000 diverse residents, Westminster is a place of ambition and opportunity. Apply for this job

Westminster City Council

Head of Regeneration, Property and Local Economy

£76,211 - £89,527 per annum

If you want to make a difference in your next role this is one for you. Apply for this job

Bedford Borough Council