Ombudsman struggles to allocate cases
OMBUDSMAN

Ombudsman struggles to allocate cases

By Emily Twinch | 17 December 2024

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

HOUSING

Borough's 'defensive complaints culture' criticised

By Martin Ford | 28 November 2024

A London borough has been accused of having a ‘defensive complaints culture’ by a housing watchdog.

HOUSING

Council landlords struggle with damp and mould

By Martin Ford | 16 October 2024

Seven councils have been named in a housing watchdog’s report on severe maladministration in damp...

HOUSING

'Painful' start to housing regulation

By Martin Ford | 25 September 2024

Councils will experience a ‘painful’ start to the new regime of social housing regulation, a seni...

HOUSING

Ombudsman takes councils to task over leaks

By Martin Ford | 11 July 2024

Twelve councils have been highlighted in a report detailing findings of severe maladministration.

HOUSING

Council appeared to be in 'crisis management mode'

By Ellie Ames | 20 February 2024

‘Multiple and repeated’ failures by Hammersmith & Fulham LBC left residents feeling ‘anything but...

HEALTH

Ombudsman calls for Royal Commission for social housing

By William Eichler | 23 January 2024

The Housing Ombudsman has called for the establishment of a Royal Commission to deliver a long-te...

WHITEHALL

Gove criticises 'unacceptable' maladministration findings

By Ellie Ames | 11 December 2023

Housing secretary Michael Gove has told three councils he will take a ‘personal interest’ in how ...

FINANCE

Incoming Ombudsman defends lack of experience

By Martin Ford | 19 September 2023

The woman due to become the new Local Government and Social Care Ombudsman has defended her lack ...

OMBUDSMAN

Getting the basics right

By Ann McGauran | 26 August 2023

Paul Najsarek says these may not be easy times for public services, but a focus by councils on co...

HOUSING

Stoke-on-Trent guilty of severe maladministration

By Martin Ford | 15 August 2023

Stoke-on-Trent City Council has received a severe maladministration ruling from the housing ombud...

frederica-diamanta

Assistant Director of Place Operations

to £115,452

Bury is a proud and prosperous borough Apply for this job

Bury Council

HR Manager

£55,675 - £56,649

At Kirklees we believe in fostering a supportive and dynamic work environment. Apply for this job

Kirklees Metropolitan Council

Head of Community Safety and Prevention (1-year Fixed-Term)

£77,325.00 - £86,802.00 per annum

Do you have a passion for supporting communities? Apply for this job

MOPAC

frederica-diamanta

Assistant Director of Place Operations

to £115,452

Bury is a proud and prosperous borough Apply for this job

Bury Council

HR Manager

£55,675 - £56,649

At Kirklees we believe in fostering a supportive and dynamic work environment. Apply for this job

Kirklees Metropolitan Council

Head of Community Safety and Prevention (1-year Fixed-Term)

£77,325.00 - £86,802.00 per annum

Do you have a passion for supporting communities? Apply for this job

MOPAC