A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.
A lack of resources is preventing local authorities from putting things right following complaint...
A council leader’s behaviour towards two senior officers amounted to bullying, a report into a co...
‘Multiple and repeated’ failures by Hammersmith & Fulham LBC left residents feeling ‘anything but...
Anyone wishing to launch a legal challenge against a council may have go through its complaints p...
The woman due to become the new Local Government and Social Care Ombudsman has defended her lack ...
Paul Najsarek says these may not be easy times for public services, but a focus by councils on co...
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