Complaints - Page 1

Latest complaints

OMBUDSMAN

Ombudsman struggles to allocate cases

By Emily Twinch | 17 December 2024

A 15% increase in complaints received by the Local Government and Social Care Ombudsman in the last financial year left many cases unallocated, the watchdog has admitted.

LOCAL GOVERNMENT OMBUDSMAN

Councils 'struggling to cope' with complaints

By Martin Ford | 24 July 2024

A lack of resources is preventing local authorities from putting things right following complaint...

BUSINESS

Leader bullied two senior officers, report finds

By Dan Peters | 15 March 2024

A council leader’s behaviour towards two senior officers amounted to bullying, a report into a co...

HOUSING

Council appeared to be in 'crisis management mode'

By Ellie Ames | 20 February 2024

‘Multiple and repeated’ failures by Hammersmith & Fulham LBC left residents feeling ‘anything but...

LEGAL

Council victory in landmark legal case

By Martin Ford | 04 December 2023

Anyone wishing to launch a legal challenge against a council may have go through its complaints p...

FINANCE

Incoming Ombudsman defends lack of experience

By Martin Ford | 19 September 2023

The woman due to become the new Local Government and Social Care Ombudsman has defended her lack ...

OMBUDSMAN

Getting the basics right

By Ann McGauran | 26 August 2023

Paul Najsarek says these may not be easy times for public services, but a focus by councils on co...

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