Title

POLICY

Why is trust dropping in local government?

Ben Page says that for local government, keeping its remaining credibility 'will require more than just balancing the books, it will require a level of candour and engagement with residents that we have rarely seen before'.

(C) Ipsos

(C) Ipsos

As we settle into 2026, world events and political upsets seem to multiply daily. 

In our own world, the latest numbers from the Ipsos Veracity Index – published last month – make for sobering reading. Trust in local councillors has dropped 10 points to 30%, the lowest score since tracking began in 2006.

This collapse in trust neatly mirrors ministers' plans to slash councillor numbers under reorganisation, hollowing out local democracy just as faith in it ebbs away.

But ironically, while 30% is a historic low for councillors, it remains double the 14% who trust government ministers.

In the eyes of the public, local government is still the ‘least worst' part of the state, but it definitely feels under siege. Something has to give.

Why the drop in trust? It is classic hygiene factors biting back. Polling consistently shows that while waste collection satisfaction holds up – just – the mood on road maintenance has collapsed, with satisfaction in some councils' own surveys languishing in the teens.

Visible services are how most people judge councils and social care is invisible to most.

Context matters, too. The MJ's recent headlines tell a story of a sector under siege: districts ‘in the dark' on funding, staff reeling from restructuring plans and confusion surrounding government grey belt planning reforms. Residents pick up on this.

The public knows the national system is broken, they are now starting to suspect the local one is too.

Keeping our remaining credibility will require more than just balancing the books, it will require a level of candour and engagement with residents that we have rarely seen before.

It can be done – and ironically, the ‘digital Somalia' we all now inhabit online can help – but it will need energy and bravery.

Ben Page is a visiting professor at King's College London

POLICY

Government intervenes amid local plan concerns

By Joe Lepper | 12 June 2026

The Government has intervened in Torbay Council’s emerging local plan amid concerns it falls short of meeting its housing need by more than 10,000 homes.

POLICY

EXCLUSIVE: LGA moves closer to strategic authority offer

By Paul Marinko | 11 June 2026

The Local Government Association (LGA) is getting closer to making a membership offer to strategic authorities as Bury MBC’s leader prepares to take over as ...

POLICY

The net zero realist

By Paul Marinko | 11 June 2026

Housing remains one of the greatest strains on council finances and the Government’s public promises tend toward the unrealistic, but one housing director in...

POLICY

How LATCos can solve reorganisation problems

By Simon Fletcher | 11 June 2026

Local government reorganisation is a once-in-a-generation service design moment – and LATCos can help deliver it, says Simon Fletcher.

Ben Page

Popular articles by Ben Page