Performance

Latest Performance

IMPROVEMENT

Is public service delivery really dead?

By Ben Page | 22 July 2026

Performance alone does not win public trust. While better outcomes matter, public opinion is shaped much more by how services are experienced, communicated and perceived, writes Ben Page.

ASSURANCE

EXCLUSIVE: Independent assurance panel fails to update council progress

By Dan Peters | 14 July 2026

An independent assurance panel formed to ‘support, challenge and advise’ Cheshire East Council’s ...

CHILDREN'S SERVICES

Making the right choice for the next generation

By Emmet Regan | 09 July 2026

Emmet Regan looks at the factors to consider when choosing the best model for the delivery of chi...

LEADERSHIP

Your career won't reorganise itself

By Nathan Elvery | 01 July 2026

Nathan Elvery outlines why visibility matters more than performance when it comes to local govern...

REORGANISATION

Local government reorganisation: What councils must get right

By Elliott Fletcher | 23 June 2026

Most LGR savings assumptions won't deliver without this – what every council must get right befor...

Tackling inequalities requires combining the Local Outcomes Framework with deeper insight and lived experience

By Jon Rowney | 17 June 2026

Local government has a critical role to play in the new Local Outcomes Framework , 'not only in r...

POLICY AND POLITICS

EXCLUSIVE: Cleverly calls for transparency boost

By Dan Peters | 11 June 2026

Shadow local government secretary James Cleverly has called for measures that would strengthen th...

PERFORMANCE

The little button quietly saving UK councils from a thousand complaint emails

28 May 2026

On a Wednesday morning in February, a mother somewhere in the north of England sat down to apply ...

POLICY AND POLITICS

Now is not the time for threats and top-down targets

By Heather Jameson | 28 May 2026

It is time for communities secretary Steve Reed to ditch the threats to councils and head back to...

CHIEF EXECUTIVES

EXCLUSIVE: Herefordshire top hire revealed as Walker walks

By Dan Peters | 01 May 2026

A chief executive who struck a settlement after a row with the authority he used to run is expect...

PERFORMANCE

Can South Cambridgeshire's four-day week case be broadened into an argument?

By Abdool Kara | 22 April 2026

Abdool Kara does not question the data South Cambridgeshire has produced in favour of a four-day ...