Council systems and policies are increasingly to blame for a surge in complaints over charges for social care, according to the ombudsman.
Michael King, Local Government and Social Care Ombudsman, also pointed to the ‘stark reality’ of financial pressures playing a role in the 9% increase in complaints about charging, totalling 325 – two-thirds of which have been upheld.
Want full article access?
Receive The MJ magazine each week and gain access to all the content on this website with a subscription.
Full website content includes additional, exclusive commentary and analysis on the issues affecting local government.
Already a subscriber? Login
