Service-delivery - Page 1

Latest Service Delivery

REORGANISATION

Dealing with LGR limbo

By Neil Merrick | 15 September 2026

Councils face renewed uncertainty over staffing, finances, contracts and long-term planning as ministers review local government reorganisation. Neil Merrick reports.

OUTSOURCING

Only a pragmatic approach to service delivery will bring effective change

By Justin Galliford | 03 September 2026

Insourcing battles will not help overstretched councils, says Norse Group chief executive Justin ...

IMPROVEMENT

Is public service delivery really dead?

By Ben Page | 22 July 2026

Performance alone does not win public trust. While better outcomes matter, public opinion is shap...

LEADERSHIP

The burden of borrowed enthusiasm

By Blair McPherson | 29 June 2026

Blair McPherson says organisations wants managers who inspire others. ‘But if every manager is ex...

SERVICE DELIVERY

Neighbourhood Guarantee: Can councils deliver the visible improvements residents want?

By Ben Page | 03 June 2026

Ben Page says the Government's Neighbourhood Guarantee focuses on the everyday services residents...

REORGANISATION

Turning reorganisation into real transformation

By Jess Browne | 02 June 2026

The councils that get most from local government reorganisation will be the ones that focus on th...

STEVE REED

Reed warns of sanctions over service standards

By Martin Ford | 21 May 2026

Local government secretary Steve Reed has warned of sanctions for councils that fail to meet new ...

SERVICE DELIVERY

Commercial culture is key to a successful LATCo

By Justin Galliford | 16 April 2026

Following the success of last month’s LATCo conference, Norse Group’s Justin Galliford explains h...

SERVICE DELIVERY

Breckland Council: The magic of the ordinary brings us all together

By Steve James | 14 April 2026

It is the everyday quiet work of districts that builds trust between residents and council and co...

SERVICE DELIVERY

Local talent, local control, local savings

By Caroline Wheller | 09 April 2026

Caroline Wheller looks at the benefits of joint venture models in delivering services

REORGANISATION

LGR: The importance of a clear narrative

By Amardeep Gill | 30 March 2026

On reorganisation, the Government has shown a willingness to accept variation. But that flexibili...