Dr Jane Martin
Dr Jane Martin is the Local Government Ombudsman
Lessons from the Ombudsman
As she steps down after seven years as Local Government Ombudsman, Dr Jane Martin reflects on the key concerns facing councils and why good public administration is more important than ever
Make the right choices locally
Dr Jane Martin warns devolution arrangements risk centralisation at a local level unless public accountability is built in
Great Expectations
Local Government Ombudsman, Dr Jane Martin, explains the power of people input in developing a new vision for good complaint handling in health and social care.
Local accountability in a multi-agency environment
Issues of responsibility, liability and accountability should not prevent residents from securing redress, writes Dr Jane Martin.
Seamless service for disputes resolution
The LGO is facing the future by enhancing its objectives to be even more relevant and effective writes Dr Jane Martin
Do the right thing
If councils handle complaints correctly, they can offer a chance to learn from their mistakes, says Dr Jane Martin.
'Councils have duty to assess carers' needs'
It is a common occurrence for family members to provide care and support to loved ones.
Who cares?
An LGO report highlights the dangers of councils over-relying on informal social care arrangements. Dr Jane Martin explains.
Decisions, decisions….
Jane Martin, explains how good public administration can help to ensure the public's confidence in local government.
Learning from complaints
Local Government Ombudsman, Dr Jane Martin, explains how public redress for local services will work in the commissioning era.
Commission for change
The Local Government Ombudsman has served the sector well, but it's time to move on, says Dr Jane Martin.
