Richard Blakeway
Richard Blakeway is the Housing Ombudsman
Complaints: heed the warnings
Housing ombudsman and Local Government Association conference speaker Richard Blakeway offers key lessons from complaints. He says landlords are too often failing to recognise, record or respond to the welfare needs of residents.
Complaint handling: a code for positive change
The Housing Ombudsman Service has produced a new complaint handling code setting clear expectations for senior executives and frontline staff. Richard Blakeway explains.
