Richard Giblin
Leading from the Front
Richard Giblin looks at how the service desk can help mitigate the insider cyber threat
Time to fight back
Cloud and mobile technologies offer a fantastic way to do more with less, says Richard Giblin
Lack of agility in technology is a damaging blow for central government
Richard Giblin looks at how the success in how shared services have achieved in reducing costs and improving the quality of public services has eluded central government.
Enabling citizen engagement 2.0
If there's one thing positive to come out of this new age of austerity,it's the bottom up changes to service delivery models that it has encouraged.
Understanding the future citizen's needs
How do councils understand and communicate with the citizen of the future? Richard Giblin,of Pitney Bowes Software, gives some answers.
Bulldog spirit' permeates the SOLACE annual dinner
Richard Giblin of Pitney Bowes Software finds an upbeat mood among chief executives attending the recent annual SOLACE dinner.
