Compensation
Councils pay £1m in data breach compensation
More than £1m has been paid out by 39 councils in compensation for data breaches in the past three years.
Ministers promise CSA compensation scheme
Ministers have promised a compensation scheme for survivors of child sexual abuse (CSA) including those abused in council care.
London borough hit by 'severe maladministration' finding
The Housing Ombudsman has issued seven findings of ‘severe maladministration’ against Hammersmith & Fulham LBC.
Surge in abuse compensation costs
Lambeth LBC has increased its capitalisation request to the Government after the costs of its abuse compensation scheme escalated by up to £50m.
Birmingham complaints handling ‘fundamentally flawed’
Birmingham City Council has been ordered to overhaul its ‘fundamentally flawed’ complaints procedures by the housing ombudsman.
Warning over 15-minute social care calls
Councils could be infringing social care recipients’ human rights, the sector's ombudsman has warned.
Council must ‘urgently’ improve complaints handling
A council has been told to ‘urgently’ improve its handling of complaints from the public.
Edinburgh launches compensation scheme for abuse victims
Senior social worker Sean Bell was found dead in August 2020 as he awaited trial for sexual assault, domestic abuse and rape.
'Urgent action' required over Haringey complaints
Haringey LBC chief executive Andy Donald has vowed the council will ‘learn lessons’ after being told to take ‘urgent action’ to overhaul its complaints procedure.
Record-breaking year for Ombudsman
The Local Government and Social Care Ombudsman has directed more improvements to councils in the past year than ever before.