Technology

  • Cultivating digital transformation in social care across Essex

    05 April 2024

    A programme of culture change, data harnessing and focusing on the future has enabled thousands to receive digital care services in Essex, says Natasha Corness.


  • Tackling transformation in East Hants

    02 April 2024

    East Hampshire DC's focus is on making services easily accessible digitally, says Gill Kneller. 'We know this is how the vast majority want to do business with us and we are redesigning processes so they can do that.'


  • Deployment of AI technologies must be guided by a robust framework

    26 March 2024

    The local government sector knows the best ways to serve local communities and is best placed to integrate new technology to deliver wider benefits, says Cllr Shaun Davies.


  • Six observations from my time as PPMA president

    15 March 2024

    Against a challenging backdrop for public services, PPMA president Gordon McFarlane sets out six key reflections from his two years at the helm.


  • Governing the local AI revolution

    13 March 2024

    A nuanced approach to governance is needed to successfully navigate the challenge of integrating AI within local authorities, say Amardeep Gill and Jonathan Werran.


  • Taking a risk-based approach to the switch to digital

    21 February 2024

    Robert Turnbull  of PA Consulting explains why a risk-based approach is key in the UK’s transition to a digital telephone system.


  • Risk/reward – the AI lessons

    20 February 2024

    The responsible integration of powerful AI foundation models into local government will require a process of continual learning and iteration, says Elliot Jones.


  • It’s time for a ‘big bang’ to fix our workforce

    06 February 2024

    'There is a need to rethink workloads across the public sector, to harness new technologies to do the grunt work while staff focus on the things only people can provide', says Heather Jameson.


  • Reaching out to residents

    23 January 2024

    Wiltshire Council set up a reablement service to support its growing older population. Helen Henderson shares insights into what has been learned with other local authorities who face similar demands.


  • Socitm: Public sector services must primarily become digital

    22 January 2024

    Despite extreme pressures on finances and staffing, public sector services must primarily become digital in everything they do, according to a new report from Socitm.


  • Tapping into digital and tech for public good

    22 January 2024

    AI is arguably this year’s key technology trend, with generative AI in particular and large language models promising great benefits for the public sector. Ann McGauran reports.


  • An invite to our free virtual Local Government AI Summit

    08 January 2024

    The Local Government AI Summit on 18 January will showcase innovation and feature practical sessions on AI applications, governance and supplier insights. Dr Claire Darwin invites registrations.


  • Using tech for effective placemaking in Halton

    08 January 2024

    Creating vibrant connected communities is a crucial part of local government policy making – and placemaking sits at the heart of this, say Stephen Young and Emily Douglin.


  • UK councils in distress – What can we learn from ‘Down Under’? 

    18 December 2023

    Recently returned from a fact-finding trip to Australia, Ian Owen describes how councils in the UK could learn a thing or two from their Australian counterparts’ transformational approach.


  • Eliminating legacy: empowering public sector HR, finance, and payroll

    12 December 2023

    With impending regulation and public sector bodies razor focused on cost-cutting, integrating and adapting to new technology is becoming ever more crucial, says Anton Roe.


  • AI’s tipping point

    04 December 2023

    How will artificial intelligence change local government and the lives of residents – and can the sector make the most of the opportunities it offers while mitigating risks? Ann McGauran reports,


  • PwC and Hillingdon leading the way on AI for residents

    04 December 2023

    Hillingdon's AI-driven citizen contact system, supported by PwC’s unique collaboration with AWS, has formed a blueprint for the use of emerging technologies to improve the relationship between the council and its communities.


  • AI and public services of the future

    28 November 2023

    The challenge for Surrey is to work with partners to develop a regional economic ecosystem around AI, and harness the technology in a safe and trustworthy way, says Dawn Redpath.


  • AI: The future for local government

    08 November 2023

    Last week, Rishi Sunak brought world leaders to Bletchley Park to focus on AI, but what will it mean for councils? Penna and The MJ asked a recent round table just that. Heather Jameson reports.


  • Time to think harder about AI

    03 November 2023

    As dignitaries depart from the Prime Minister’s AI summit in Bletchley Park, Michael Bracey reflects on how local government could be using the technology