How do we go about reducing our costs by one-third? At one level, cutting service budgets by one-third is theoretically easy.

Here are two simple solutions: either you provide the same service to just two-thirds of those who currently get the service (reducing the service coverage), or you cut the level of the service by one-third (reducing the service standards).

But, we also know that most services need bringing into the 21st century. Many were designed for the needs of the 1950s and are, at the very least, beginning to lose their relevance.